Use Cases

OML as a Contact Center integrated into a SIP-based PBX

As an alternative to complement a central PBX, from an independent instance (bare-metal host, virtual machine or cloud infrastructure) integrated into the PBX, allowing the flow of communications between both components and in a transparent manner.

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OML for Carriers or Cloud PBX Providers.

If the need is to implement a CCaaS (Contact Center as a Service) service, OMniLeads is ideal from the advantage provided by WebRTC and Docker as base technology.

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OML in a Customer Contact service company.

As the communications nucleus of a Contact Center with agents ranging from tens to hundreds. OMniLeads can handle multiple SIP trunks at the same time, with their relevant incoming and outgoing communications routing.

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More than 500 companies use OMniLeads to better serve their customers.

The free solution for Contact Centers.