Community

Centralized analysis, visualization, recordings and metrics of all your Contact Center.


For users who prefer to configure, manage and maintain their own OMniLeads installation at no cost.

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Cloud

OMniLeads Cloud is offered as a fully managed service on top of the OML Enterprise layer, it is the fastest way to adopt OMniLeads including a managed and scalable backend for metrics, logging and tracking.


Managed and administered by Freetech Solutions with monthly payment options according to your business requirements.

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Enterprise

The powerful OMniLeads Contact Center Suite, enhanced with


Wallbord Real-Time
Whatsapp
Rebrand White Label
Advanced Reports
Professional Dashboards

Video Call
Automated customer satisfaction surveys.
 Integrated collaboration features.
Automatic Updates


For organizations that have specific privacy or security requirements and need a self-managed environment.

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Open Source Platform for Contact Center Management

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No more softphones 

 
OML has a WebRTC-based agent and supervisor console, which avoids cumbersome softphone applications and the need to configure them on each workstation.

Management of multiple types of campaigns


OML allows you to intuitively, effectively and efficiently manage different types of telephone campaigns concurrently: Inbound, outbound Preview, outbound IVR blasting and outbound Predictive

Advanced Productivity Reports


The solution generates a varied range of reports for your Contact Center's management. Based on the premise of meeting the needs of multiple business models, our reports guarantee efficient measurement of the quality parameters of operations.

Real-time Supervision



Our supervision module allows real-time monitoring of the main and immediate parameters to guarantee maximum operation efficiency. Includes: Processed calls, qualifications, agent and campaign status, agent monitoring (channel spy, wishper & conference), are some of the module's functionalities.


Customizable Campaign Forms & Templates



OML has a form creation interface to deploy to each agent who receives a call, being able to assign different forms per campaign. The data collection from the forms can be downloaded as campaign reports.


Integration with CRM/ERP



OML allows actions to be triggered towards a web CRM/ERP every time an agent receives/generates a communication, and from said CRM/ERP a management can be “rated” so that it is impacted in the OML reports.

Choose the Best OMniLeads Option for Your Company

Access OMniLeads Enterprise fully self-managed on-premises, in the cloud or in your own infrastructure.

OML Features

Answer Machine Detection

OML can recognize answering machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the time and efficiency of the operation.

Specific user profiles

OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling users according to the needs of each project.

Easy clustering of components

OML can be deployed in an AIO (All In One) architecture or work by dividing the load between Application Server, Database Server and Communications Server.


Integration with PBXs

Integration with the market-leading Open Source PBXs. As well as any device that uses SIP technology.


Full Recording

All calls transacted by OML can be recorded, then recovered under dynamic search filters in the OML recording module and downloaded individually or in bulk.

Agents in remote


By having full WebRTC access for agents and supervisors, OML is emerging as the perfect solution for working with remote users. You just have to open a website to start receiving and making phone calls.


OMniLeads helps connect leaders

Companies that trust our solution

Supervisor Features


Agent Features


For your free demo contact us!

OMniLeads, the open source platform for Contact Centers.

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Official OMniLeads Mailing List:

With the aim of including new communication channels and strengthening ties with the community, we have created a new email list.


Frequently Asked Questions