OMniLeads Cloud

Cloud Contact Center Suit - OMniLeads As A Service
AWS Powered

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OMniLeads as a Service is a dynamic and convenient way to take your contact center to the cloud

in record time, without initial investment and modeling a platform tailored to the needs of your business.

The Open Source Contact Center Suite - NOW CLOUD


AWS Powered


As A Service


Full Remote Agents capability


Incoming and Outgoing Calls


/ mes

  • Inbound and Outbound Telephone Campaigns
  • Recording Storage for 90 days
  • Basic Reports
  • 24/7 Availability


/ month

  • Inbound and Outbound Telephone Campaigns
  • Recording Storage for 6 Months
  • Premium Reports
  • 24/7 Availability


/ mes 

  • Predictive Dialing
  • Almacenamiento de Grabaciones por 12 Meses
  • All Commercial Addons Included
  • Free 24/7 technical support

Multi Cloud

Resting on the main global Cloud infrastructure provider Freetech Solutions offers a solution based on the Enterprise version of OMniLeads with 24/7 availability

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Process orchestration:

Supporting increasingly complex and personalized interactions with customers.

Resource management:

Develop and maintain an engaged and empowered workforce based on the understanding that engaged employees drive a stronger customer experience.

Knowledge and information:

Deliver operational and customer information, as well as recommend the best actions to follow at all stages of the interaction.

Contact Routing and Interactions:

Services are consumed based on the number of seats, concurrent users or consumption.

Why an "as a Service" solution?

CCaaS solutions are used by customer service centers, telemarketing centers, employee service and support centers, help desks, and other types of structured communications operations. CCaaS is now the technology of choice for most organizations looking to acquire or replace traditional contact center technologies in their facilities.

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The most Dynamic and Agile strategy

CCaaS solutions are also beginning to be deployed in thousand-seat environments, even if these may comprise multiple smaller entities. This reflects the desire of customer service organizations to consolidate multiple independent environments and move forward with a single strategic provider, preferably in the cloud. CCaaS solutions are typically deployed as an integral part of a broader customer service and technology ecosystem. medium.

Improve your Customer experience

Empower your team with a cutting-edge tool, easy to use and with great capacity to parameterize performance and capture improvement opportunities first-hand. The customer experience at the center.

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