Develop and Maintain a Call Center Software based on omnichannel concepts, using cutting-edge technology and basing its operation on the latest quality standards in Contact Centers.
Where are we going?
OMniLeads ® currently allows the management of all types of telephone contact, that is: Incoming Campaigns, Preview Campaigns, Manual Outgoing Campaigns and Campaigns with predictive dialer (*), a complete suite of Advanced Reporting and web widgets for Click2Call and Click2Video. However, the following series of new Addons is almost ready to hit the market: e-Survey PCS (Post-Call Surveys) and e-Survey ICS (our IVR Blasting proposal). The final Roadmap for the 2021 period would include plugins for sending Email and SMS, connectivity to Social Networks, Integration with WhatsApp® Business and a powerful predictive dialer.