Enterprise Features

✅ Voice Calls
✅ Whatsapp Business Chat & Voice
✅ Conversational Bot
✅ Predictive & Preview Dialer
✅ Whatsapp Bulk Messaging
✅ Text To Speech (TTS)
✅ CRM Integration
✅ Video Calls
✅ CX Survey / IVR Broadcaster
✅ Wallboard for Business
✅ Campaign Reports
✅ Agent Reports
✅ Integrated Colaborative Features
✅ Automatic Updates

Open your browser and start dialing.
No softphone needed!

Increased productivity through WebRTC technology
Agile, simple and convergent agent scree

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Integración

con Whatsapp Business®

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Premium Reports Suite: measure & optimize your operations!

Agent activity stream.
Campaign activty reports
Call distribution
Easy to share, exporte all reports in CSV format

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OMniLeads, the open source platform for Contact Centers.

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OMniLeads Community

Centralize analysis, visualization, recordings and metrics for your entire Contact Center.

For users who prefer to set up, manage and maintain their own OMniLeads installation at no cost.

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OMniLeads

Cloud

OMniLeads Cloud as a Service fully deployed and administrated by Freetech Solutions.

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OMniLeads

Enterprise

A powerful Contact Center Suite built for business:

Voice Calls
Whatsapp Business Chat & Voice
Bulk Messaging
Conversational Bots
White Label
CRM Integration
Text To Speech (TTS)
Reporting Pro
VideoCalls
CX Survey
Wallboard for Business
General Reports
Campaign Reports
Agent Reports
Colaboration
Automatic Updates
Business Development

For organizations that have specific privacy or security requirements and need a self-managed environment.

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Whatsapp Business integration

The solution is free to set up, with no billing commitment or monthly subscription fees, and comes with the security and channel-friendly usability that only Meta APIs allow.

No more softphones

OML has a WebRTC-based agent and supervisor console, which avoids cumbersome softphone applications and the need to configure them on each workstation.

Management of multiple types of campaigns

OML allows you to intuitively, effectively and efficiently manage different types of telephone campaigns concurrently: Inbound, outbound Preview, outbound IVR blasting and outbound Predictive

Advanced Productivity Reports

The solution generates a varied range of reports for your Contact Center's management. Based on the premise of meeting the needs of multiple business models, our reports guarantee efficient measurement of the quality parameters of operations.

Real-time Supervision

Our supervision module allows real-time monitoring of the main and immediate parameters to guarantee maximum operation efficiency. Includes: Processed calls, qualifications, agent and campaign status, agent monitoring (channel spy, wishper & conference), are some of the module's functionalities.

Customizable Campaign Forms & Templates

OML has a form creation interface to deploy to each agent who receives a call, being able to assign different forms per campaign. The data collection from the forms can be downloaded as campaign reports.

Integration with CRM/ERP

OML allows actions to be triggered towards a web CRM/ERP every time an agent receives/generates a communication, and from said CRM/ERP a management can be “rated” so that it is impacted in the OML reports.

Choose the Best OMniLeads Option for Your Company

Access OMniLeads Enterprise fully self-managed on-premises, in the cloud or in your own infrastructure.

OML Features

Answer Machine Detection

OML can recognize answering machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the time and efficiency of the operation.

Specific user profiles

OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling users according to the needs of each project.

Easy clustering of components

OML can be deployed in an AIO (All In One) architecture or work by dividing the load between Application Server, Database Server and Communications Server.

Integration with PBXs

Integration with the market-leading Open Source PBXs. As well as any device that uses SIP technology.

Full Recording

All calls transacted by OML can be recorded, then recovered under dynamic search filters in the OML recording module and downloaded individually or in bulk.

Agents in remote

By having full WebRTC access for agents and supervisors, OML is emerging as the perfect solution for working with remote users. You just have to open a website to start receiving and making phone calls.

OMniLeads helps connect leaders

Companies that trust our solution