No more softphone 

 
OML has an agent and supervisor console based on WebRTC, which avoids cumbersome softphone applications and the need for their configuration at each workstation.

Multiple types of campaigns Management 

OML allows you to manage different types of telephone campaigns concurrently in an intuitive, effective and efficient way: Inbound, outbound Preview, outbound IVR blasting and outbound Predictive

Productivity reports

The solution generates a wide range of reports for the control of the Contact Center management. Based on the premise of meeting the needs of multiple business models, our reports guarantee an efficient measurement of the quality parameters of operations.

Real-time monitoring

Our supervision module allows real-time monitoring of the main and immediate parameters to guarantee the maximum efficiency of the operation. It includes: Processed calls, call dispositions, agents and campaigns status, agent monitoring (channel spy, wishper & conference), are some of the module's functionalities.

Campaigns forms design 

OML has a form creation interface to display in each agent that receives a call, being able to assign different forms per campaign. The data collection from the forms can be downloaded as campaign reports.

CRM/ERP Integration

OML allows triggering actions towards a web CRM / ERP each time an agent receives / generates a communication, in addition, from said CRM / ERP a management can be “qualified” so that it impacts OML reports.