The Open Source Contact Center Solution

More Info

No more softphone 

 
OML has an agent and supervisor console based on WebRTC, which avoids cumbersome softphone applications and the need for their configuration at each workstation.


Multiple types of campaigns Management 


OML allows you to manage different types of telephone campaigns concurrently in an intuitive, effective and efficient way: Inbound, outbound Preview, outbound IVR blasting and outbound Predictive


Productivity reports


The solution generates a wide range of reports for the control of the Contact Center management. Based on the premise of meeting the needs of multiple business models, our reports guarantee an efficient measurement of the quality parameters of operations.


Real-time monitoring



Our supervision module allows real-time monitoring of the main and immediate parameters to guarantee the maximum efficiency of the operation. It includes: Processed calls, call dispositions, agents and campaigns status, agent monitoring (channel spy, wishper & conference), are some of the module's functionalities.


Campaigns forms design 



OML has a form creation interface to display in each agent that receives a call, being able to assign different forms per campaign. The data collection from the forms can be downloaded as campaign reports.


CRM/ERP Integration



OML allows triggering actions towards a web CRM / ERP each time an agent receives / generates a communication, in addition, from said CRM / ERP a management can be “qualified” so that it impacts OML reports.

Answer Machine Detection

OML can recognize answer machines and act according to rules that may indicate leaving a recorded message, trying to contact again later or simply skipping the contact, seeking to maximize the times and efficiency of the operation.

Custom user profiles

OML supports different roles; administrator, supervisor, client and agent. With different levels of actions and information available as well as the possibility of modeling custom users profiles according to the needs of each project.

Easy components clustering

OML can be deployed in an AIO (All In One) architecture or work dividing the load between Application Server, Database Server and Communications Server.


PBX Integration 

Integration with market leading
Open Source PBXs.
As well as any SIP technology
device.


Full Recording

All calls managed by OML can be recorded, to later be retrieved under dynamic search filters in OML's recordings module and be downloaded individually or in bulk. Also available for QA auditing.  

Remote Agents


The fact of having full WebRTC access from agents and supervisors, OML is emerging as the perfect solution for working with remote users. It is just opening a website to start receiving and making phone calls.


OMniLeads connects leaders

Trust in the project

 Supervisor Features


Agent Features


Do you need a Demo?

OMniLeads, The Open Source Contact Center Solution.

Your Dynamic Snippet will be displayed here... This message is displayed because you did not provided both a filter and a template to use.


¿Any Doubt?