Chat Center – Enterprise Edition
📊 A single dashboard to manage your customers' digital experience.
The OMniLeads Enterprise Chat Center allows you to view, measure, and analyze all traffic flowing through WhatsApp, Instagram, and Meta Messenger—the channels where your customers expect immediate, high-quality responses—in a single module.
With a clear and modern interface, this module was designed for customer service, telemarketing and sales, new business, support and helpdesk teams, and more across multiple vertical segments. The goal is to achieve efficiency, speed, and control over digital operations.
Omnichannel communication that transforms contact center businesses
Customers nowadays don't wait: they demand immediacy, proximity, and consistency. The Enterprise Chat Center turns these challenges into concrete metrics that allow you to make real-time decisions.
- In retail, you can measure the speed with which inquiries about product availability or promotions are responded to.
- In financial services, you control the speed of sensitive requests such as loans or claims.
- In telecommunications and utilities, you analyze your team's ability to handle large volumes of support or portability.
- In healthcare and education, you ensure appropriate response times for critical patient or student consultations.
Information is no longer dispersed but centralized, organized, and ready for action.
Key Features:
- Smart Interaction Counting The dashboard automatically tallies all conversations received, answered, completed, or escalated, giving you a comprehensive view of the volume and flow of communication.
- Campaign Statistics Measure the effectiveness of your active campaigns (e.g., Sales, Support, Commercial, Portability, New Business, etc.) with concrete data: how many interactions each one received and how their performance has evolved over time.
- Campaign Statistics Measure the effectiveness of your active campaigns (e.g., Sales, Support, Commercial, Portability, New Business, etc.) with concrete data: how many interactions each one received and how their performance has evolved over time.
- First Response Time This critical metric reveals how quickly you respond to your customers on digital channels. Knowing the exact value (e.g., "00:02:30") helps you meet your SLAs and improve customer satisfaction.
- Data export to CSV and Excel All data can be downloaded with one click to create custom reports, share results with your team, or integrate them into BI tools.
Check out the product documentation HERE.
OMniLeads Chat Center brings together chat, WhatsApp, and other digital channels into a single platform, integrating with campaigns and CRM to offer comprehensive, agile, and measurable customer experience management. With its real-time monitoring capabilities, detailed reporting, and flexible implementation, the solution boosts both agent productivity and end-user satisfaction.
