Dear community,
Today we are happy to share with you the release of OMniLeads 2.5.0 with a set of improvements and new features that transform the way contact centers operate, integrate and evolve towards the future of Customer Experience.
📞 Automatic and scalable dialer, 100% Open Source:
The star of this release is the new Auto Dialer, which is completely license-free and selectable from the OMniLeads installation/update.
This small giant, in addition to having considered many of the typical features of a market-leading dialer (copyright or not) in its design, has built on a foundation that will soon allow for the addition of new channels to dialing, such as WhatsApp Business.
At the same time, scalability is an integral part of its design. Its technology stack allows for the ability to distribute loads across multiple machines in order to scale in more demanding environments.
A high-value solution for organizations seeking to maximize productivity, reduce costs, and maintain technological independence. With this addition, we take a historic step in our commitment to democratizing advanced contact center technologies, untethered by proprietary licenses.
🎛️ Other key improvements in OMniLeads 2.5.0
Smarter Campaigns:
+ New Contact Database Layout directly from the Wizard. It's now possible to define Contact Database Layouts in the Campaign Wizard.
+ Improved experience filtering agents when creating campaigns.
+ Bulk download and batch deletion of campaign schedules.
More flexible contact routes:
+ IVR options now allow routing to new destinations, such as Direct Agents and Custom Destinations.
Real-time transcriptions (ideal for AI and Speech Analytics / Sentiment Analysis scenarios):
+ We've incorporated the Real-Time Call Transcription service, opening the door to use cases involving sentiment analysis, big data, and conversational copilot training to assist agents and supervisors in making decisions based on contextual data.
More robust and scalable infrastructure:
+ Gearman joins the technology stack as a powerful Job Server, enabling computational tasks to be balanced and processes to be intelligently accelerated in scenarios where scalability and performance control are required.
+ Optimized registration processes for Asterisk & Kamailio WebRTC, consolidating our architecture based on industry-proven standards.
All designed to give integrators and administrators more control and fewer clicks.
A path to the ultimate Open Source Contact Center
OMniLeads 2.5.0 isn't just an upgrade: it's a statement 🌍
We're building the most comprehensive and revolutionary Open Source Contact Center in history, unleashing the true potential of open source for business impact. With each release, we reaffirm our vision: to put a free, robust, intuitive, and competitively ready platform in the hands of businesses, governments, BPOs, and startups.
The future of Customer Experience is open, scalable, and accessible to everyone.
Welcome to OMniLeads 2.5.0.