Getting to know OMniLeads:
OMniLeads is an open-source solution for contact centers that leverages WebRTC technology to offer channels such as voice, video, and WhatsApp Chat & Voice, along with collaboration tools and Text-to-Speech (TTS) for personalized audio.
Everything is accessed from a modern browser via HTTPS, without the need to install softphones, making cloud or hybrid operations easy for agents, supervisors, and administrators.
Flexible and scalable deployment: OMniLeads deploys its services on container technology (Docker, Podman), including different flavors: All-in-One, High Availability, and Horizontal Cluster (ideal for scalability scenarios). Backups, cloud migrations, and integrations with object storage have never been easier to deploy and run thanks to its intelligent Deploy Manager.
Centralized web management: Everything is configured via the web: users, groups and skills, roles and permissions, inbound and outbound campaigns, dialers, business forms, digital channels, bots, and much more, with just a few clicks!
Seamless omnichannel: You can manage voice, video, integrate with WhatsApp Business, integrate with CRMs, configure customer service bots... all from the same platform. You can also incorporate OMniLeads into your own telephone infrastructure by integrating it with any IP-PBX on the market (Issabel PBX, FreePBX, Asterisk, etc.).
Real-time monitoring and supervision: Includes metrics, dashboards, audits, campaign reports, agent monitoring, recordings, and QA tools all from the same interface.
Quick guide to deploying an OMniLeads instance
1. System requirements
- You need a modern Linux server (such as Ubuntu, Debian, Rocky, Alma Linux, OpenSUSE, among others), either on-premises or in a cloud VM.
- Make sure you have SSH access to the target computer and a stable internet connection.
- Determine whether you'll use Docker or Ansible + Podman based on your needs — both allow for automated installations. LINK.
2. Option A: Rapid deployment with Docker
- Have Docker Engine installed (can be on Linux, Mac or Windows).
- Download the Deploy Manager.
- Prepará la configuración incial de tu entorno antes del despliegue remoto.
- Remember to define the type of infrastructure on which you will deploy your Contact Center (LAN, cloud, etc.).
- Start your environment with a simple command!
docker-compose up -d
- Access the App (https://my_omnileads_IP_or_name),done!
This method is simple and fast: ideal for evaluations or test environments, as well as product demonstrations and feature evaluation.
3. Option B: Automated Deployment
- Make sure you have Podman 3.0.0 or higher installed on your Linux server.
- Download the Deploy Manager.
- Prepare the initial configuration of your environment before deployment.
- Remember to define the type of infrastructure on which you will deploy your Contact Center (LAN, cloud, etc.).
- Start the installation with a simple command!./deploy.sh --action=install --tenant=mi_instancia
- Access the App (https://my_omnileads_IP_or_name), ready to operate!
This method is ideal for production environments, with support from hundreds of agents and automation processes ready to make life easier for the company's IT department.
4. ¿“AIO” (All In One), HA, Cluster Horizontal?
This deployment scheme places ALL components (web application, database, PBX, etc.) on a single server/datacenter. It's ideal if you don't need high availability or immediate scalability.
If you need more robustness, there is the option of Horizontal Cluster (AIT) or High Availability (HA) through multi-host deployments.
You can complement the information LINK.
5. Safety Considerations
OMniLeads is an application that combines Web (https), WebRTC (wss & sRTP), and VoIP (SIP & RTP) technologies. This requires security considerations when deploying it in production under an Internet-facing scenario.
Check this information LINK, this way you keep your operation safe and ready to operate!
Ready for the next level? Check out OMniLeads Enterprise
This advanced version includes “Pro” modules that provide additional functionality geared toward users looking to enhance the solution with an enterprise-level approach:
- Wallboard for Business (Pro): Create real-time visual dashboards with customizable widgets for supervisors and managers docs.omnileads.net+1.
- Premium Reports (Pro): Advanced reports, with activity reports, campaigns (incoming and outgoing), agents, conversations, monitoring, and more.
- Text To Speech (Pro): Generate personalized audios using TTS in your service flows
- WhatsApp Business: Set up campaigns and manage messages via integrated WhatsApp Business.
- CX Survey (Pro): Run satisfaction (CX) surveys directly from the platform
- Mass Messaging (Pro): Create mass mailings with centralized campaigns and export results.
- CRM Integration: Integrate with CRMs and external systems using a robust layer of RESTful APIs.
- FR Scaling: Scale key features with our development team to be included in custom versions of the product.
- And much more! Visit us :)
Request your OMniLeads Enterprise demo
Take your business to the next level!
